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FAQs


Find all the common computer questions quick and easily from the FAQ's page!
 



 TABLE OF CONTENTS


  1. How can I tell if my computer has a virus?
  2. What is Spyware?
  3. How can I keep maintenance my computer?
  4. How to copy and paste?
  5. How to burn a music or data CD-ROM?
  6. Looking for free tools to help maintenance your computer?
  7. Understanding and resolving IP Address conflicts on your network
 

 

 Frequently Asked Questions

How can I tell if my computer has a virus?

 

It is not always easy to determine if you have a virus.

In past times, before the advent of the internet, viruses spread through floppy disks, and CDs etc. Their ability to remain undiscovered until it's too late determined the success of that virus. Minimum exposure meant it could spread further without getting discovered, and only then through the damage it caused.

Once the internet, email and instant messaging came along, the priorities of the virus writers changed. Now rather then subtly spread from victim to victim, the idea is for maximum effect of the 'payload' as it were. By the time the virus has finished running, the computer owner knew they had been infected with something, as well as everyone else on their network, or in their address book etc.

The more subtle viruses offer some characteristics to watch out for, these are -

1 Computer becomes unresponsive preventing you from doing anything. Processor is at 100% trying to spread the virus (Task Manager).
     
2   Hard disk becoming very busy when you're not doing anything… continually and for no apparent reason. However please be aware that some applications operate in the background sometimes causing erratic disk access.
     
3   The computer tries to dial up to the internet… continually and for no apparent reason. This is not noticeable if the computer is on a network, generally network traffic shoots up and is noticed on the PC which accesses the internet.
     
4   Unexpected things happen when you are using the computer. Crashing applications, strange files appearing, disk space reducing very fast etc.
     
5   You are getting strange messages appearing, messages you would not expect. For example an error reporting a sound card driver error, when you know you have a completely different card in your PC. Or an error with an application which has ran fine until then.

 

What is Spyware ?

Spyware is a general term used to describe software that performs certain behaviors such as advertising, collecting personal information, or changing the configuration of your computer, generally without appropriately obtaining your consent first.

Spyware is often associated with software that displays advertisements (called adware) or software that tracks personal or sensitive information.

That does not mean all software that provides ads or track your online activities are bad. For example, you might sign up for a free music service, but you "pay" for the service by agreeing to receive targeted ads. If you understand the terms and agree to them, you may have decided that it is a fair tradeoff. You might also agree to let the company track your online activities to determine which ads to show you.

Other kinds of spyware make changes to your computer that can be annoying and can cause your computer slow down or crash.

These programs can change your Web browser's home page or search page, or add additional components to your browser you don't need or want. These programs also make it very difficult for you to change your settings back to the way you originally had them.

The key in all cases is whether or not you (or someone who uses your computer) understand what the software will do and have agreed to install the software on your computer.

There are a number of ways spyware or other unwanted software can get on your computer. A common trick is to covertly install the software during the installation of other software you want such as a music or video file sharing program.

Whenever you install something on your computer, make sure you carefully read all disclosures, including the license agreement and privacy statement. Sometimes the inclusion of unwanted software in a given software installation is documented, but it might appear at the end of a license agreement or privacy statement.
 

 


 

How can I keep maintenance on my computer?

Your computer is like a room and needs to be cleaned every so often. I recommend cleaning the computer monthly for the best performance. Here are some quick instructions to the full cleaning process.

Time to use your "runbox" to clean your computer,
(all these steps are done with the run box )

Run Box
Go to start (located on your toolbar and click on run. This is your runbox. You will use this box to type in commands There are other ways but this is the fastest and gets you in the habit of using the runbox.
(all these steps can be simply done by typing commands in the run box ) A shortcut for this is pressing your winkey (located in the middle of the ctrl and the alt) and r.

Step1 deleting the prefetch files
type, or cut/paste this to runbox: prefetch
press: enter
(the prefetch folder opens)
press: Ctrl button with the A button (select all is the same)
press: shift + delete button (deletes with prompt)

Step2 disc clean up
type or cut/paste this to runbox: cleanmgr.exe
choose drive (normally C: )
press: enter (this process can take a long time)

Step3 checkdisk
type, or cut/paste this to runbox: chkdsk /f /r
press: enter( black window appears)
press: Y button
press: enter
reboot the computer (this process is the longest, worse the screen may be lost before hours later the computer arrives at the welcome screen)

Step4 disc defragmenter
type or cut/paste this to runbox: dfrg.msc
press enter (this process can take a long time)
 

deleting internet cookies, files and history
press: winkey + r button
type: inetcpl.cpl
press: enter
click: delete cookies
click: delete file
click: clear history

disabling unwanted startups
(attention: if you are having your malware removed by hjt log reader, enable all starts while taking the hjt scan)
press: winkey + r button
type: msconfig
press: enter
click on: start ups
keep: the AV and firewall entriies enable,
disable: 100% unused or unneeded entries
Unsure about the start up: http://www.bleepingcomputer.com/startups/

 


 

How to copy and paste?

Put the mouse at the beginning of what you want to copy and click the left mouse button, holding it down while you drag over the section.

Drag across or down. At the end of what you want copied, let go of the mouse button.
 

What you want to copy should be highlighted!

(If you goof, click the mouse button once to unhighlight, then start over.)

While it's highlighted, hold down the Ctrl key and hit the letter "c". This copies the highlighted part to an invisible clipboard.

Now go to where you want to paste it. Put the cursor on that spot by clicking the left mouse button once. Now hold down the Ctrl key and hit the letter "v" to paste what you copied.

If you want to move text from one place to another, highlight the text then hold down the Ctrl key and hit the letter "x". Click on the place you want to move it to, hold down the Ctrl key and hit the letter "v" to paste it in the new place.
(This cuts it from the original place, copies it to the invisible clipboard and then pastes it in the new place.)

 


 

How to burn a music or data CD-ROM?

  1. From the Start menu, click on My Computer.
  2. Navigate to the folder that holds the music you want to burn to CD.
  3. Select the songs you want to burn to CD. If you want to select all the songs in the folder, click on Select All from the Edit menu.
  4. Right-click on one of the songs you've selected.
  5. From the menu that pops up, point to Send to and click on Cd-RW Drive.
  6. Go back to My Computer. You can click on My Computer in the Other Places list of links to the left of the list of your songs.
  7. Double-click on the CD-RW Drive icon.
  8. To the left of your songs, there is a list of links called CD Writing Tasks. Click on Write these files to CD.
  9. The Windows CD Writing Wizard will begin. Type a name for the CD into the box and click Next.
  10. Windows will prompt you to insert a writable CD. Insert a writeable CD and click Next.
  11. Windows will burn the music to your CD. When the wizard is finished, it will close automatically.

 


 

Looking for free tools to help maintenance your computer?

Antivirus: http://avast.com/eng/home-registration.php  AVAST SOFTWARE

Anti-Spyware: http://free.grisoft.com/doc/20/lng/us/tpl/v5   GRISOFT (AVG) SOFTWARE

Pop-up Blocker: http://toolbar.yahoo.com/   YAHOO! TOOLBAR

Ad remover: http://www.admuncher.com/download.shtml   AD MUNCHER SOFTWARE


 

Understanding and resolving IP Address conflicts on a network

 

http://www.webopedia.com/DidYouKnow/Internet/2007/IP_Address_Conflicts.asp

Picture the following: You're sitting at the computer minding your own business. Then, all of a sudden, Windows presents you with a warning: "There is an IP address conflict with another system on the network." You then quickly realize that you no longer have Internet access, or your connection becomes so intermittent it becomes unusable.

This probably happens to many of us every so often, and as is typical, the cryptic Windows error message doesn't give you much to go on to help identify and fix the problem. Fortunately, IP address conflicts are usually temporary and often eventually resolve themselves. But you can't count that to always happen. Even when it does, the resolution is not always immediate, causing many to resort to time-consuming reboots that may or may not remedy the problem. This week, we'll examine likely causes of IP address conflicts and some ways to address them (forgive the pun).

Conflict Resolution

Let's start by briefly defining exactly an IP address conflict is. In order for a system to communicate on a network it must have an IP address, and by definition that IP addresses must be unique — unique, at least, to your own network. When two devices somehow wind up with the same IP address, this is detected and the network interface on both on them gets disabled, causing each system to lose its connectivity until the conflict is resolved.

So what are some possible causes of IP address conflicts? A classic one is when two systems are given an identical static (manually assigned) address. This scenario isn't as common as it once was, however, because on a typical home or small business network DHCP is used to automatically manage and assign IP addresses.

DHCP servers — which are built into most routers — use a defined pool of IP addresses (called a scope) from which it doles out addresses in response to system requests. But since the default DHCP scope for most routers includes every available network address, even a single device with a static address assignment can cause a conflict if that address has already been given out by DHCP. You can minimize the chance of this happening by reducing the number of addresses in the DHCP pool to slightly more than you need (most routers let you do this), which allows you to have some free and available when you need static addresses.

But even avoiding the use of static addresses and relying entirely on DHCP doesn't eliminate the potential for address conflicts. For example, in some cases you may (often unknowingly) have more than one similarly configured DHCP server handing out overlapping addresses, especially if you have multiple wireless access points or other network devices with an embedded DHCP server (which is usually turned on by default). In this case, too many cooks spoil the broth, so you should only have one DHCP server running and make sure all others are turned off.

Another common cause of address conflicts is when a system comes back online after an extended period in stand-by or hibernate mode, especially if the system was previously part of another network (say, a work notebook brought home). A conflict will promptly occur if the address the system was previously configured with is the same as one that's already in use on the network.

Absent any of the above causes, conflicts can also be caused by internal DHCP server malfunctions, which cause them to lose track of which systems are using which addresses. This can be surprisingly common with some routers.

Finding and Fixing the Culprit

As we mentioned above, IP conflicts tend to eventually work themselves out in DHCP environments because systems issue repeated requests for valid addresses. But since the process can take a while and doesn't always work as planned, one way to hasten a fix is by manually entering IPCONFIG /RELEASE and IPCONFIG /RENEW from a command prompt (restarting a system accomplishes the same thing but takes a lot longer).

If the conflict persists even after renewing the IP address, it may be because your system's been re-issued the same address it already had and another system on your network is the source of the problem. You can get a clue about the offender by checking the System Log within the Windows Event Viewer (which you can get to via Start|Control Panel| Administrative Tools|Event Viewer) and looking for a DHCP error entry. The entry will list a network address (actually a MAC address) which you can use to identify the conflicting device, either by running IPCONFIG / ALL on a Windows system or checking the label on the back or underside of a non-PC device. Performing a IPCONFIG release and renew or restarting the other device should set things right. If not, restarting your router should do the trick as it will reset the DHCP server and force all systems to request new IP addresses.

If you experience chronic IP conflicts with no apparent cause, you may want to consider updating your router with its most recent firmware. If you're already running the latest firmware , re-flashing the router with the same firmware, in rare cases, can make its DHCP server more reliable.